At neustark, we’re all in for one mission: permanently removing one million tons of CO₂ in 2030, and even more every year beyond that. Why? It’s a no-brainer: we want to enable a bright future for all future generations on our planet. And for that, we need to reduce and remove CO₂, now.

Sound exciting? Well, there’s more! We’re a closely knitted team of around 60 neustarkers, working flexibly, internationally and full of passion and ambition. We’re scaling up our solution and impact every day, currently in full-fledge expansion mode. Speed and pragmatism drive our day-to-day, as do growing together and having tons of fun together!

Do you want to help us grow our impact? Then join our carbon removal mission today 🚀

This is what YOUR future team does:

In the Plant Construction & Service team we construct and maintain neustark’s CO₂ storage sites across all technology iterations and geographic regions. We work closely with our partners, especially waste demolition recyclers. Our team innovates, builds and optimizes – and certainly don’t forget to have fun along the way.

YOUR mission at neustark 

• As a Customer Service Engineer you provide professional and prompt response to customer inquiries via phone, email or chat. You offer advise and support to our customers with technical questions, faults or other concerns relating to our systems.
• During Operation of the plants you diagnose and solve problems relating to system functionality, coordinate service calls and provide remote technical support as required.
• You are responsible for recording and documenting customer inquiries, service requests and support tickets in our system. You monitor the progress of service requests and ensure efficient processing.
• You are Identifying complex issues or customer complaints that require escalation and coordinate with internal and external departments and management to find appropriate solutions and ensure customer needs are met.
• Collecting and analysing customer feedback to continuously improve our products and services is your main goal, additionally you communicate customer suggestions and requirements to product management and development teams.

This is what we offer YOU:  

• Helping to shape pioneering technology and company with a true purpose: to stop and reverse climate change!
• In our fast-growing scale-up, you will have an abundance of personal growth opportunities and gain deep insights into the certification mechanisms of the voluntary carbon market.
• We are an enthusiastic, determined and young team that wants to make a difference every day.
• You actively contribute with your ideas and personality to enrich us all.

This is YOU:  

• Completed technical training or studies in mechanical engineering, electrical engineering, mechatronics or a related field.
• Experience in customer service or technical support, preferably in plant engineering or a similar industry.
• Sound knowledge in the use of CRM systems and other support tools.
• Excellent communication skills and the ability to convey complex technical information in an understandable way.
• Team player, customer focus and ability to work under pressure.
• Willingness to occasionally travel approx. 20% and work outside of regular working hours.
• Proficient in German language with a strong command, desirably complemented by proficient English language skills, and advantageous to possess proficiency in French.